Shipping Policy

All in-stock orders are shipped the next business day after they are ordered.

Carriers

We ship via UPS and FedEx, etc. If a package arrives damaged, note the damage and contact us immediately. If the driver is still present, ask that the damage be noted. This will expedite shipping claims. Do not discard product or packaging. The carrier may wish to inspect the package before paying a claim. We are not responsible for any delay caused by the shipping company. We will help replace products in a timely manner.

Shipping Damage & Discrepancies

Please unpack your order and report any shortage or damage immediately. We cannot be responsible for damaged shipments not reported within 15 business days of delivery. If a package arrives damaged, note the damage and call us immediately. If the driver is still present, ask that the damage be noted. This will expedite shipping claims. Do not discard product or packaging. The carrier may wish to inspect the package before paying a claim. Identity is not responsible for any delay caused by the shipping company. We will help replace products in a timely manner.
International Shipping Guidelines
Unfortunately we do not ship international at the moment.